Our monthly fee is not covered by insurance, and we will not bill insurance for our providers’ care. That said, you may be able to use a FSA or HSA to pay your membership fee. We can use insurance for other healthcare needs, such as additional needed labs, imaging, referrals, etc.

• All visits: in-person, phone calls, e-mails, texts
• Annual labs: We include standard annual lab testing as a part of our membership fee. If we need to collect labs more than once per year, or want to collect more labs than we would typically do as a part of an annual visit, we will ask you if you want to use our low-cost lab fees or if you want us to submit the labs for payment through insurance. Either way, we can collect the labs right here in our office!
• Joint injections
• Minor skin procedures
• Reduced price wholesale pharmacy, on-site! This gives patients access to huge potential savings and the convenience of avoiding the retail pharmacies. Of note, we do not stock any controlled substances.

We do not have an affiliation with any single hospital system, and would recommend choosing a hospital based on your specific health need and urgency of your situation. We do not write orders for our patients in the hospital or go into the hospital, but will coordinate with the admitting doctor as needed to make sure you are getting the best care and that we have a good plan after discharge.

If you get sick or think you may need to be seen for another concern, reach out to us by call, text or e-mail. We will then advise you on the best next step and get you in to see us if needed. Same-day or next-day appointments are available. Oftentimes, our physicians can advise about an issue without an office visit, saving you time.

Our electronic medical record system allows us to communicate with you, coordinate your care amongst our team, electronically prescribe medications, and document your care appropriately. There is a patient portal, though it is not necessary for you to use it and most patients do not.

While we don’t use the same medical record system as the big health systems here in Louisville, we do have access to their record systems so that we can review past records, coordinate with specialists, and order testing.

We use LabCorp to process labs done in our office. LabCorp sends us a pdf report of all lab results, which we share with our patients. Patients can also access all of their labs, and view their lab trends, by logging into LabCorp’s patient website.

You can always reach your doctor (or physician assistant), directly for any questions you have about your health or your care. You can email, call or text with any questions or concerns.

We recommend you fill out the online enrollment form as a first step. To do this, click “Enroll” and follow the instructions. After you’ve submitted the online form, we will review and process your enrollment and reach out to you to set up a first appointment. We often use e-mail to communicate – please make sure we have a good email address to reach you. Have questions? Call us: 502-805-6448.

We are happy to do a “meet & greet” with you so that you may get to know a provider, see the practice and ask any questions you may have. These are typically short 15-30 minute visits and do not include health assessments or health recommendations. Call us at our main office number to schedule: 502-805-6448.

We do not ask patients to commit to any long-term agreement with our practice. If you decide you want to unenroll, just let us know and we will stop any future billing. You will not be refunded for previously billed months.